Refund policy

Last updated: September 10, 2026

Every Sunset Seeker piece is made or finished by hand in .925 sterling silver. Because jewelry is personal and our finishes are artisanal, every return request is reviewed under the conditions below. This policy applies to purchases made on our online store.

Requesting a return You may request a return within 7 days of delivery, in line with applicable law. Write to hola@sunsetseeker.co with: your full name, order number, the email used at checkout, the reason for the request, and clear photos of the piece, its packaging and the condition it arrived in. Every request is reviewed by our team before approval.

Conditions for a return To be reviewed, the piece must:

• be unworn;
• keep its original packaging;
• be in perfect condition, with no scratches, dents, stains, deformation, oxidation from misuse, or exposure to chemicals, perfume, water, chlorine or heavy sweat;
• not have been cleaned, altered, repaired, resized or handled by third parties;
• include any accessories, certificates, tags or elements originally delivered. We may decline a return that does not meet these conditions, unless applicable law says otherwise.

Not eligible for change-of-mind returns For hygiene, personalization or the nature of the piece, we do not accept change-of-mind returns on:

• earrings or piercing pieces;
• personalized, engraved, resized, altered or made-to-order pieces;
• one-of-a-kind pieces;
• bespoke commissions;
• discounted, archive, sample or final-sale items;
• pieces worn or damaged through mishandling;
• gift cards or store credit. If a piece arrived wrong, incomplete or with a visible manufacturing defect, we review the case individually.

Approved returns Once we receive and inspect the piece, an approved return may be resolved as a refund to the original payment method, store credit, a replacement (subject to availability) or an exchange for another size or piece. The option is defined after inspection and according to the reason for the request.

Refunds Approved refunds go back to the original payment method unless both parties agree otherwise in writing. Internal processing takes 5–10 business days after approval; the time it takes to appear on your statement depends on your bank or payment provider. Original shipping costs are not refundable unless the error was ours or applicable law says otherwise.

Return shipping The customer covers return shipping for change-of-mind, size or preference returns. Sunset Seeker covers or refunds return shipping when the piece sent was incorrect or has a verifiable manufacturing defect. Returns must be sent with a trackable label; we are not responsible for parcels lost, damaged or sent without proof during the return.

Damaged, wrong or incomplete orders If you received a wrong, incomplete or visibly damaged piece, contact hola@sunsetseeker.co within 48 hours of delivery with photos of the piece, outer box, inner packaging and shipping label. If the claim proceeds, we may offer repair, replacement, exchange, store credit or a refund, as appropriate.

Natural wear and care Natural wear from use is not a manufacturing defect. We do not cover damage from knocks, drops or pressure; contact with water, perfume, chemicals, chlorine, heavy sweat or cleaning products; use at the beach, pool, gym or high-impact activities; improper storage; or repairs, resizing or cleaning done by third parties. .925 silver darkens naturally over time; that is the material, and it comes back with proper cleaning and care.

Cancellations To cancel an order, write to hola@sunsetseeker.co as soon as possible. We can cancel only if the order has not yet been processed, packed, shipped or put into production. Personalized, one-of-a-kind, bespoke, resized or made-to-order pieces cannot be cancelled once preparation or production has started, unless applicable law says otherwise.