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SunsetSeeker F.A.Q. & Policies

General Information SunsetSeeker jewelry is handcrafted in sterling silver and solid gold, designed with a brutalist and timeless aesthetic. Every piece carries a hallmark of authenticity and reflects the identity of the brand. For any inquiries, please contact us at info@sunsetseeker.com

Returns & Refunds

Eligibility Returns are accepted only under strict conditions: the piece must be unworn, kept in original packaging, and in perfect condition. Any scratches, dents, stains, exposure to chemicals, perfumes, or attempts at cleaning void eligibility. Proof of purchase is required.

Custom or made-to-order pieces, altered or resized items, and products damaged by negligence or misuse are non-returnable.
Return requests must be made within 7 days of delivery. Once approved, items must be shipped back within the following 5 business days.
Approved returns are refunded to the original payment method once inspected and accepted. Shipping fees are non-refundable. International duties and taxes are not reimbursed. Refunds may take up to 10 business days depending on the payment provider.
We do not process direct exchanges. Customers must follow the return process and place a new order if they wish to change an item.
Shipping

All national orders within Mexico are processed once payment is confirmed and are delivered within 2–5 business days. (Orders include tracking information and secure packaging).

Available worldwide. International shipping is quoted separately depending on destination, courier, and customs requirements. Delivery times may vary based on country regulations. Customers are responsible for duties, taxes, and import fees.
Orders are typically processed within 1–2 business days. During peak seasons or product launches, additional time may be required.
Privacy Policy

SunsetSeeker respects and protects customer data. Information is collected only for order processing, shipping, and communication purposes.

We collect personal information (name, email, shipping address, payment details) strictly to fulfill orders. - All transactions are processed through secure, encrypted platforms. SunsetSeeker does not store sensitive financial information.
Customer data is never sold or shared with third parties, except as required for payment processing, shipping, or legal compliance.
You may request to review, update, or delete your data at any time by contacting info@sunsetseeker.com
Bespoke Orders

Custom or one-of-a-kind commissions are final sale. These orders require direct consultation and approval from the SunsetSeeker team. Production and delivery times vary depending on materials and complexity.

Customer Service

For questions regarding products, shipping, returns, or bespoke inquiries, contact us at info@sunsetseeker.com - Our team personally reviews every request.